New sundry debtor invoice and payment portal
Date published: 20 Jun 2023
Author: Maxine Larcher
NSW Health is transforming its cash and banking management. This transformation aligns with the whole of government, ‘government made easy’ principles and is expected to deliver significant benefits to NSW Health, its patients and business partners. The transformation includes introducing a new contemporary invoice across all NSW Health entities and establishing a new payment portal to make it easy to pay NSW Health.
New sundry debtor invoice design
In line with the NSW Government’s direction toward digital payments, and to provide a consistent payment experience, NSW Health has designed a new modern sundry debtor invoice.
The new invoice design offers digital payment methods including the preferred method - via the new NSW Health Payment Portal.
New NSW Health Payment Portal
Coinciding with the new invoice design, the NSW Health Payment Portal is a new online portal for citizens and businesses to pay NSW Health. The portal will provide a consistent, user-friendly, digital payment experience, making it easy to pay NSW Health.
Timeframe and sites
The new sundry debtor invoice and payment portal are at the following entities:
- Agency for Clinical Innovation - ABN: 89 809 648 636
- Bureau Health Information - ABN: 36 675 085 258
- Cancer Institute NSW - ABN: 48 538 442 594
- Central Coast Local Health District - ABN: 88 523 389 096
- Clinical Excellence Commission - ABN: 79 172 068 820
- eHealth NSW - ABN: 90 365 793 470
- Far West Local Health District - ABN: 71 030 541 064
- HealthShare NSW - ABN: 65 697 563 521
- Health Education and Training Institute - ABN: 82 914 196 002
- Health Infrastructure - ABN: 89 600 377 397
- Health System Support Group - ABN: 95 885 087 830
- Hunter New England Local Health District - ABN: 63 598 010 203
- Illawarra Shoalhaven Local Health District - ABN: 13 567 011 035
- Justice and Forensic Mental Health Network - ABN: 89 253 845 892
- Mid North Coast Local Health District - ABN: 57 946 356 658
- Ministry of Health - ABN: 92 697 899 630
- Murrumbidgee Local Health District - ABN 71 172 428 618
- Nepean Blue Mountains Local Health District - ABN: 31 910 677 424
- NSW Ambulance - ABN: 69 291 930 156
- NSW Health Pathology - ABN: 49 382 586 535
- Northern NSW Local Health District - ABN: 67 284 856 520
- Northern Sydney Local Health District - ABN 63 834 171 987
- Southern NSW Local Health District - ABN 94 495 894 851
- South Eastern Sydney Local Health District - ABN: 70 442 041 439
- South Western Sydney Local Health District - ABN: 46 738 965 845
- Sydney Local Health District - ABN: 17 520 269 052
- The Sydney Children's Hospitals Network - ABN 53 188 579 090
- Western NSW Local Health District - ABN: 50 629 556 404
- Western Sydney Local Health District - ABN 48 702 394 764
Questions and answers
Who is a sundry debtor?
A person or organisation who receives an invoice from NSW Health that is not for clinical services or patient accommodation.
What do I need to do?
Simply follow the instructions on each invoice using the payment options shown.
Do I need to tell you when I have paid my invoice?
The portal will update your invoice status to reflect payments made. If you have paid by other payment methods, please send the remittance advice to paynswhealth@health.nsw.gov.au.
If I am unable to pay digitally, can I pay using other payment methods?
If you are unable to pay using the options available on the invoice, you can contact the customer service team (details below) to discuss alternate payment arrangements.
Can I pay in installments?
If you are unable to make payment in full, you can contact the customer service team (details below) to discuss alternate payment arrangements.
Will I be informed when the other health entities I pay transition?
You will be advised of each transition.
Contact details
A customer service team is available to answer your questions from 8am to 4:30pm Monday to Friday. The contact details are:
Email: paynswhealth@health.nsw.gov.au
Phone: 1300 883 965 (option 3)
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