Linen Services | HealthShare NSW
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NSW Government
HealthShare NSW

Linen Services

Clean, safe linen, delivered with care to NSW public hospitals.

A staff checks baby blanket in a laundry surrounded by carts filled with linens.

Supplying linen you can trust

We are the largest single supplier of hospital linen in Australia, trusted by hospitals across NSW. We provide over 87 million items of fresh, clinically safe linen (including bed sheets, gowns, towels, blankets, pillowcases, and scrubs) every year to NSW public hospitals.

Our purpose is to make sure clean, reliable linen is always where it needs to be, so clinicians can focus on care, and patients can focus on recovery.

Our 800 staff work around the clock to keep hospital wards and surgical theatres stocked, ensuring there’s never an interruption to patient care.

Behind-the-scenes care, every day

From Murwillumbah to Pambula and Cobar, we deliver 40,000 tonnes of general and sterile theatre linen across NSW annually. Our dedicated team cleans, restocks, and delivers linen directly to hospitals, working closely with nurses and managers to make sure the right items are available, on time and as ordered.

It’s more than washing and delivery – it’s about making sure clinicians can focus on care, and patients always have what they need to feel safe and comfortable.

Behind every sheet, towel, or gown is a service that keeps hospitals running smoothly.

A staff member sorts and folds linens.

Reliable service, statewide

Here’s how our Linen Services make a difference across NSW public hospitals.

  • Fresh, safe, and clinically tested linen – every delivery, every time
  • Dedicated drivers delivering linen straight to hospital docks
  • Partnership with hospital staff to match supply with patient needs
  • Cost-effective and efficient support for hospitals across the state
  • 24/7 operations, ensuring hospitals never run out of essential supplies
  • Modern laundry systems designed to enhance efficiency, safety, and the quality of every item that we deliver
  • Friendly Customer Service team ready to help with any queries

A brighter load for tomorrow

We’re proud to lead the way in sustainability – smarter laundries, greener future.

Shifting to renewable energy – all linen providers rely on gas, but as the largest in NSW Government, we’re taking the first step to lead the way forward

Solar power at our Tamworth site is reducing non-renewable energy consumption by 55%, with more sites to follow

Plastic-free bundles have saved 2.7 million metres of plastic from landfill

Our Core Generator Plant halved our Parramatta energy bill, saving 205 million litres of water per year, and cutting emissions by 22,600 tonnes

Patented filtration technology removes all detectable microplastics and 80% of other suspended solids

Helping communities, reducing waste – retired linen donated to communities in need overseas, keeping it from landfill

Working together for safety and care

To keep our people safe and services running smoothly, here are some helpful reminders for NSW Health staff:

Linen bags

Must not exceed 10kg when dry – wet linen weighs more and poses a safety risk to anyone who needs to lift it

Sharps

Check for sharps such as needles before placing soiled linen in bags

Trolleys

Should be unpacked, returned to loading docks, and never used for long-term storage

Broken or excess trolleys?

Move them to the loading dock – our drivers will collect, repair, and return them

These small steps make a big difference, helping us keep hospitals stocked and staff safe, so patients always have the linen they need.

Looking after what matters

Helpful information for patients and NSW Health staff.

Lost property

Each year, we find hundreds of personal items hidden in returned linen bundles – from children’s toys and keepsakes to phones, wallets, keys and jewellery. If you’ve lost something of value, our team may be able to help.

Please call Customer Service on 1300 477 546, Monday to Friday, 7am-3:30pm, or email HSNSW-LinenCustomerService@health.nsw.gov.au.

Returning baby blankets and linen

We know that in the joy and excitement of going home, it’s easy to accidentally keep one of our baby blankets or other linen. These blankets are part of many families’ first memories – but they’re also vital to support other newborns and patients across NSW.

By returning them, you’ve helping us keep patients safe, cared for, and comfortable.

To return a blanket or any of our linen, please call Customer Service on 1300 477 546 or email HSNSW-LinenCustomerService@health.nsw.gov.au.

Get in touch

Our dedicated team at HealthShare NSW Linen Services are here to support you.

For any queries, call 1300 477 546, Monday to Friday, 7am-3:30pm, or email HSNSW-LinenCustomerService@health.nsw.gov.au.

A staff member moves large carts filled with bundled linens outside a building.
Two staff members stand together in a clinical setting while one of them holds a newborn wrapped in hospital baby blanket

Fresh starts here

Here, fresh starts aren’t just about linen. They’re about building a meaningful career in Australia’s largest government shared services organisation, where your work has a direct impact on the health of our communities.

From operating high-tech laundry systems to managing deliveries on the road, every role contributes to patient wellbeing.

Explore our roles open_in_new

Why work with us

Partnering for patients

We support the NSW Health system to focus on what matters most – delivering exceptional care to patients.