PTS Strategic Plan roadshow

Following much staff anticipation, the new Patient Transport Service (PTS) Strategic Plan for 2020-2024 has been launched to staff and Local Health District (LHD) partners.

Date published: 29 Jun 2021

Author: Samantha Roberts

Focus on people Strategic plan: in focus Healthshare NSW News Patient transport service

The three priority areas of timely services, people and patients and value for money closely align with the strategic direction of HealthShare NSW to focus on people, sustainability and collaboration.

To support the launch of the plan, Patient Support Services (PSS) Director Garth Worboys and PTS Director Shubjeet Kaur are currently travelling to all PTS Hubs across NSW to workshop ideas and practical ways that frontline staff, management and our LHD partners can work together to help achieve the goals. Additionally, LHD partners have been invited to each Hub for a tour of the sites and drive further collaboration with PTS.

“PTS achieved significant improvements as a result of the previous HealthShare NSW 2017-2020 Strategic Plan including employee safety with a 13% reduction in Lost Time Injury Frequency Rate (LTIFR), a 50% increase in customer satisfaction and a cost reduction of around $6.5 million,” said Garth.

“We are looking forward to building on this work as a team to deliver quality outcomes for our patients and our customers.”

The roadshow events commenced at the Sydney South West Hub in Prestons, with staff enthusiastically sharing ideas with the senior management team and using the opportunity to give feedback.

At the Central Coast Hub in Somersby, Garth and Shubjeet were invited to participate in a cleansing ceremony that acknowledges the sacred lands of the Darkinjung Country on which they met and smokes away bad spirits. A special thank you to Acting Operations Manager Renee Gilbert for making the arrangements and Patient Transport Officer and proud Gomeroi/Gamilaraay man Barry Duncan for performing the ceremony.

The PTS Strategic Plan roadshow will continue until midJuly and will be followed by planned sessions over the next few months to begin implementation of some of the great ideas to drive the strategic goals.

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