How IPTAAS helps during difficult times
Date published: 08 Aug 2023
Author: Lauren McColl
World Ophthalmologist Day, on Tuesday 8 August, is especially significant for Food Service Reform Manager Lillian Forrest, who was diagnosed with Ocular Melanoma in 2020. Reflecting on that challenging time, Lillian has shared how the Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) provided relief to her and her family.
Lillian’s story
Lillian developed an eye freckle or nevus, as a child, that required annual check-ups locally. In 2020, after visiting her ophthalmologist, a decline in her eyesight prompted referral to an ocular speciality team in Brisbane, where she was diagnosed with Ocular Melanoma, a rare form of eye cancer.
Receiving a cancer diagnosis can be an extremely stressful time. The situation became even more challenging for Lillian, who needed to access oncology ophthalmology services not available locally.
“It really does take its toll financially with additional fuel and sometimes accommodation for short procedures,” said Lillian.
IPTAAS providing support for patients
Thankfully, Lillian found assistance through IPTAAS, a scheme managed by HealthShare NSW, which provides financial assistance for more than 32,000 people from regional areas of NSW who need access to specialist healthcare services not available locally.
“Initially, I didn’t think I was eligible for the service,” said Lillian.
“Working for HealthShare NSW, I always had IPTAAS in the back of my mind, but never for myself. I felt uncomfortable applying for assistance. I thought – I’ve got a job and Medicare available to me, there are lots of other people in more challenging circumstances than me. I didn’t want to take away funding from those who need it.
I delayed my application numerous times but applying for IPTAAS was an easy process. I saw my GP for a referral and was able to complete the process on my phone. I also found the IPTAAS team very knowledgeable, and they were able to help me complete the required documentation.
My partner had to take time off work to drive me to appointments, so getting the assistance was also a relief financially.”
Spreading the word to others
Now, Lillian shares her experience using IPTAAS openly to spread awareness to others who may benefit from the service. She emphasises the importance of early detection and encourages others to be proactive about their health.
“It’s really great that IPTAAS is there to take the pressure off for people – and so important for those to have access to high quality care,” said Lillian.
“A lot of people haven’t heard of IPTAAS or don’t think they would be eligible. Extra promotion has really helped and change of funding to enable higher amounts of reimbursement to go back to people has made people want to talk about it more.”
Lillian now has regular appointments with her ophthalmologist every six months, and thanks to IPTAAS, the scheme reimburses her fuel costs. The convenience of submitting claims using her phone has made the process smooth and efficient.
Lillian’s experience highlights the importance of accessible healthcare services, especially for patients in regional areas. When reflecting on her experience with Ocular Melanoma, Lillian’s message is clear:
“Early detection is vital – and IPTAAS helps make that possible.”
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