“WE LOVE YOU GUYS!!”
Date published: 09 Dec 2021
Author: Jody Mitchell
In response to the increased pressure on NSW Ambulance following the COVID-19 Delta variant outbreak, HealthShare NSW’s Make Ready Service launched the RED MRM program in August 2021.
The RED MRM consists of ‘pop-up’ Make Ready Service stations based at hospitals across Sydney that operate in addition to the nine NSW Ambulance Superstations.
The program is in partnership with several health agencies – South West Sydney, Western Sydney and Sydney Local Health Districts, and has been rapidly rolled out at Liverpool, Campbelltown, Westmead and Royal Prince Alfred hospitals.
“Since the beginning of the pandemic, the need for the Make Ready Service and the responsibility they face has grown exponentially,” said Gavin Phillips, Acting Operations Manager, Make Ready Service.
“Since the model’s launch on 2 August, we have surpassed 7,500 cleans at RED MRM and in the background have built 50 surge vehicles for NSW Ambulance.”
The Make Ready Service team clean over 30,000 vehicles each year and is responsible for providing thorough infection control deep cleans on potential and known infectious ambulances and Patient Transport Service vehicles.
“Their central position in the NSW Health System means they have the duty of protecting the system, patients and the wider community from potential exposures,” said Gavin.
Over the coming months, the team will on board more hospitals and continue to provide critical support services to the health system.
Words of support on social media
The Make Ready Services team was publically recognised on the NSW Ambulance Facebook page in September. The post received over 1,000 reactions and 95 comments, and was a very proud moment for the team. Comments included:
“What a great initiative! Well done to those involved!”
“Our HealthShare partners add value to our frontline paramedics. I’m excited to have them as an integral part of our team.”
“A million thanks to you all for everything you do.”
“I can only comment on the team at Westmead. But as a paramedic who utilised your service yesterday A LOT...WE LOVE YOU GUYS!!”
It’s heart-warming to see the amazing impact our teams are having in the community. Well done Make Ready Services!
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