Taking the win at the Institute of Hospitality in Healthcare awards

Our Patient Services and Planning team won two categories at last week’s national Excellence Awards ceremony.

Date published: 19 Jul 2023

Author: Lauren McColl

Focus on people

Our Patient Services and Planning team have been recognised for their outstanding contributions at the annual Institute of Hospitality in Healthcare (IHHC) Excellence Awards ceremony on Friday night.

The Excellence Awards are a national award program that celebrate individuals and teams who go above and beyond in their normal duties to create a positive impact on patient care and service quality. Representing HealthShare NSW at the event were Patient Services and Planning Director Jennifer Van Cleef, Acting General Manager Merina Hadziahmetovic, Associate Director Thor Hugginson, and Product Lifecycle and Innovation Manager Lyn Grundy.

Our winners and awards

Acting General Manager Merina Hadziahmetovic was the proud winner of the IHHC Brightest Star Award, for her unwavering dedication to providing excellent care to patients and customers. Her commitment and compassion have truly set a remarkable standard within the organisation, particularly during the challenging times marked by the COVID-19 pandemic.

Taking out a second win, the Manly Adolescent and Young Adult Hospice (AYAH) team were awarded the Values in Action / Exceptional Customer Service Award for their invaluable work in supporting end of life and respite care for young people with life-limiting illnesses. The team’s commitment to providing the best patient experience extends beyond mere service delivery; they are driven by a genuine desire to make a positive impact on the lives of young adults and their families.

The Texture Modified Food team also received Highly Commended for Project of the Year, recognising their innovative efforts in improving mealtimes for patients requiring pureed foods.

Speaking after the ceremony, Patient Services and Planning Executive Director Jennifer expressed great pride to see Merina and the AYAH team win against a high calibre of nominations.

“It was a great night celebrating some amazing work happening in the industry,” said Jennifer.

“A big congratulations to our nominees and winners, I am incredibly proud to have such talented and passionate individuals as part of our team – it is wonderful to celebrate your achievements.”