“The storerooms are laid out in an accessible and visual way that is very pleasing. Each section has colour coding; it’s just a great layout; a great system.

“It also helps when you are ordering through the STARR app – it lets you know when something is on back order, so it’s easy to understand what to order.

“It’s a really smooth, intuitive system.”

Supporting staff to deliver clinical care

“We’re loving it,” said Emma Daisley, Wagga Wagga Base Hospital’s Acting Nurse Manager, of the new DeliverEASE framework.

Emma said the flow-on effect for ED nursing staff is that they can now quickly and easily find what they need in the storeroom, giving them time back to focus on patient care.

“Now, it’s going to be easier for staff to get the stock they need; it’s clearly labelled, it’s easy to find and storerooms are well laid out.”

Collaboration is the key to success

Leading the transformation at Wagga was Louise Coldwell, DeliverEASE Quality Assurance Manager.

Louise facilitated introductory meetings with staff to explain the DeliverEASE system and the implementation process, and also ensured that key staff completed basic DeliverEASE overview training. Close collaboration from the beginning ensured the storeroom solution addressed ED’s specific clinical needs and processes.

“The reception we received at Wagga has been really awesome,” said Louise. “They’re really thankful, and it’s nice to be helping them.”

“We’ve managed to do a de-boxing room, a sterile room, and a clean room – so, exactly in line with the principles of DeliverEASE and sterile stock management. Staff can come in and see what’s on the shelf and what they’re running out of. It’s really very clear; and they’ve gone from using a pen-and-paper estimated ordering system, to using a digital system with staff using the STARR app.”