Payroll services contacts and escalation process

All enquiries should be directed to your Manager in the first instance.

Hours of operation

  • Monday to Friday, 8:30am - 4:30pm.


Log your enquiry via SARA (Search and Request Anything): Available 24/7

  • Go to SARA at
  • Log in using your Username or Stafflink ID and password
  • Click on “I have an Enquiry”
  • Select HR Online Support Query from the drop down and click next
  • Complete online enquiry

Alternatively you can phone:

  • Customer Services: 1300 679 367
  • Recruitment Support (Technical Support):
    • HCM: 1300 679 367 (option 9)

Escalation process

Should your enquiry remain unresolved following contact with our Customer Service desk, you may escalate your enquiry with
the 1st level contact below. Please remember to include your reference number.

First level

Second level

Third level

  • Email: Customer Relationship Lead Shaye Le Sage
  • Phone: 0427 519 819
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