Partnering for patients

Our role in the patient's journey

Every patient's experience is supported by our people working behind the scenes.

Take Fiona, for example. After a serious accident, her journey is made safer and smoother by our services, from a stocked ambulance and a clean hospital room to nutritious meals, fresh linen, safe transport home, and even the equipment and financial support she needs for recovery.

It's one story, showing how our work supports thousands of patients every day across NSW.

An ambulance arrives on the scene of a vehicle accident. A driver, Fiona, has been seriously injured.

NSW Ambulance driving to the scene of an accident.

The ambulance is clean and well stocked with medical products needed for Fiona’s care thanks to our Make Ready Service.

Make Ready Service staff member cleaning the inside of a NSW ambulance.

Our cleaning staff prepare Fiona’s hospital room, meeting strict clinical hygiene standards for a safe and comfortable stay.

Cleaning services staff member wiping down the overbed table in a hospital room.

Fiona’s bed is made with comfortable, clean linen which has been freshly laundered and delivered on time by our Linen Services and dock teams.

Linen Services staff member at a HealthShare NSW laundry facility, sorting through freshly cleaned hospital bed linen.

Our procurement team helps keep the hospital stocked with surgical and medical products to support Fiona’s care.

A staff member from the HealthShare NSW Procurement team checking stock supplies in a hospital storeroom.

Our Food Services team take Fiona’s meal order, taking into account her special dietary requirements.

A Food Services staff member in the hospital kitchen, processing the patient meal orders on a screen.

From the kitchen, our Food Services team prepare Fiona’s meal, and deliver it with care.

A Food Services staff member preparing fresh, nutritious meals in a NSW public hospital kitchen.

Our EnableNSW team works with Fiona’s care team to arrange a wheelchair to support her mobility needs when she leaves hospital.

A staff member in the aisle of an EnableNSW warehouse, holding a tablet and checking available mobility equipment on the shelves.

Our Employee and Financial Shared Services team keeps the hospital running by paying hospital staff and the suppliers of critical health care products.

A staff member in a corporate office, sitting with a headset on at a desk processing payroll and payments.

Our Patient Transport Service is booked to take Fiona home and help her inside.

A Patient Transport Service van driving on the road.

Fiona’s wheelchair arrives at her home, ensuring she can live safely and comfortably as her recovery continues.

Fiona, a patient, sitting in a wheelchair at home using a laptop placed on the lap.

EnableNSW provides financial assistance for Fiona’s long-distance travel to and from medical appointments and her accommodation while she’s there.

A country road with fields on either side, cloudy blue skies above, and mountains in the distance.

At the rehabilitation clinic, Fiona is fitted for a prosthetic limb by our prosthetists and funded through EnableNSW.

Prosthetist kneeling on the floor, fitting a prosthetic limb on Fiona’s leg.