EnableNSW working together to replace equipment lost in the floods
Date published: 03 May 2021
Author: Mellissa Saba
For Lynette, an EnableNSW consumer affected by the recent NSW ‘one in a 100 year flood’, losing her disability specific equipment in the floods seemed like yet another hurdle.
The Occupational Therapist (OT) who learnt of her client’s circumstances called the team at the EnableNSW Equipment Centre (EEC) to see how they could help.
“We knew we had to replace this equipment quickly because a person’s health can deteriorate rapidly if they don’t have the right equipment to manage their condition” said Amanda Law, Senior Customer Service Officer, EnableNSW.
“Buying disability specific equipment is not as simple as walking into your ordinary furniture shop. We need to make sure the equipment we deliver is clinically suitable, safe for use and meets the person’s need within their home environment” she continued.
Together with the OT, the team at EEC worked tirelessly to source the right pressure cushion, bed, mattress, bed rails and self-help pole.
“With the help of the OT, our suppliers and the incredible team I work with at the EEC, we managed to have the right equipment delivered to this lady within a week” said Amanda.
“Most of the equipment we delivered to her was actually from our Equipment Centre in Homebush. We stock a wide variety of equipment that is suitable for 80% of requests we receive. We are at a real advantage to have equipment ready for delivery, because sometimes waiting for equipment to be ordered through a supplier can take up to three months”.
Since being rescued from her flooded home in North Haven, the EEC team has checked in and are happy to report Lynette is safely back at home and has since reunited with her dog.
“Thanks to your hard work, I’ll have a good night’s sleep” said Lynette.
Follow us
Follow HealthShare NSW on LinkedIn and Facebook.