Celebrating diversity
Date published: 04 Mar 2021
Author: Anna Sale
We understand that having people from lots of different backgrounds and experiences helps us build a positive culture and a more productive and innovative workplace.
In February, we caught up with Angela Ekert Gazzard from our Customer Experience team who lives with constant severe pain due to a condition called Complex Regional Pain Syndrome (CRPS).
Angela’s Story
“We are made of elements. Oxygen, carbon, hydrogen. A sprinkling of stardust to make us unique. Like you, I have many facets. Leader, woman, person with a disability.
I lead the Knowledge, Quality and Statewide Training Team in CX Customer Services. We empower NSW Health staff and customers through education. I feel connected to our shared purpose and grateful to be working within a system making a difference in the lives of people across our state.
On a sunny day in 2015, my life changed. After many operations and treatments, then throughout extensive rehabilitation, it became clear that getting back to the ‘before’ version of my life would not be possible. In addition to the damage caused by the traumatic event, I developed a neurological disorder called CRPS.
In medical journals CRPS is described as “exquisitely, severely painful” and “excruciating”. Our perception of pain is vital for survival. It’s why our brains evolved to identify and respond to pain reflexively. My nervous system is sounding a constant alarm. The pain is always there, like loud static noise. Sometimes my attempts to shut out the pain work so well that no one knows I am in pain at all. Other times… not so much! I might say the wrong word. Or my words might not match my facial expression or tone. Tremors are a symptom of CRPS, so at times I make unexpected movements. Let’s pretend it’s spontaneous jazz hands.
We’ve all experienced pain, but we can’t feel anyone else’s. My physical limitations can be easier for people to understand. I could not have imagined how painful CRPS can be without experiencing it myself. Culturally, we are encouraged to ignore pain. To ‘power through’. To be ‘strong’. We can often treat pain with medication or other therapies. The closest I can get to relief requires days of IV anaesthetic.
My quality of life depends on my mental wellbeing more than ever. Accepting my circumstances proves to be an ongoing challenge. I decided to enjoy life and flourish, with CRPS. I move through the world with colourful mobility aids, fabulous footwear and a smile. I strive to be an ally and to help others rise up.
Disability can impact any one of us, any time. Thanks to my wonderful leaders, team and colleagues, I feel welcome, empowered, inspired and proud to work for HealthShare NSW. Our facets make us different. Our facets mean we shine.”
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