HealthShare NSW Executive Team
HealthShare NSW is led by a strong Executive Team with extensive experience in both the public and private sectors, particularly in the health area. This sound background gives the team both the knowledge and experience to lead the organisation in achieving its vision of becoming a trusted and valued partner enabling excellent healthcare in NSW.
Carmen Rechbauer Chief Executive
As Chief Executive of HealthShare NSW, Carmen is responsible for leading the largest public sector shared services organisation in Australia.
She has been a senior leader in NSW Health for 25 years and has extensive operational experience, particularly in the planning and delivery of linen, food and patient support services for public hospitals.
As Chief Executive, Carmen has focused on setting the next strategic direction for HealthShare, with a focus on values-based leadership, collaboration, sustainability, and improved outcomes for patients and the community, whilst navigating through the current challenges of COVID-19.
She holds a Masters of Business Administration, was recognised in the Top 50 Women in NSW Public Service for 2018 and is the recipient of the Davidson Leadership Acceleration Program Scholarship for 2018. She is a highly accomplished and experienced executive who is passionate about HealthShare NSW’s mission in providing superior shared services to the NSW Health system.
Paul Gavel Director, Workforce
Paul is responsible for leading the achievement of the HealthShare NSW people goals, strategic priorities, service expectations and performance requirements. Paul joined HealthShare NSW in July 2011.
Prior to this he held the role of Director, Workforce for the Sydney South West Area Health Service.
Prior to this he was the Executive Director for the National Health Workforce Secretariat, which was the forerunner to Health Workforce Australia, providing advice to Australian Health Ministers and the Australian Health Ministers Advisory Council on national health workforce policy and planning.
Jennifer Van Cleef Executive Director, Clinical Support Services and State Controller Emergency Management
Jennifer began her extensive career in NSW Health as a Nurse in the Hunter area. In 1996, she began working with NSW Ambulance progressing from Paramedic to Deputy Director of the Sydney Control Centre.
In 2008, Jennifer was awarded the Ambulance Service Medal (ASM) for her project management skills in the implementation of the Patient Allocation Matrix.
From 2013, Jennifer worked for the Ministry of Health, where she was responsible for the implementation of a new business model for non-emergency patient transport services across the NSW public health system.
Since joining HealthShare NSW, Jennifer has led EnableNSW and the Patient Transport Service (PTS) as the Director of Patient Support Services. In her role as Executive Director of Clinical Support Services, she oversees HealthShare NSW’s Emergency Management function, and leads a workforce of more than 4,500 employees delivering Food and Patient Support Services and Linen Services to NSW public hospitals.
Jennifer holds a Masters of Business Administration and a Graduate Diploma in Human Resources, and in 2018 was named among the Top 50 Public Sector Women in NSW.
Alex Araujo Acting Executive Director, Procurement
Alex started his career in NSW Health in 1993 and has been with HealthShare NSW since 2007 in various senior roles. He is an experienced senior executive with a demonstrated work history in shared services, procurement and supply chain. He has extensive senior experience in leading and providing customer focused service delivery in the area of major transformations and reforms.
As Director, Employee and Shared Financial Services Alex leads, plans and manages the employee transactional and financial shared services to the public health system. The role delivers quality personnel, payroll and accounts processing and payment services which contribute to the successful operation of the NSW Health System.
Susan Connolly Acting Director, Strategic Procurement
Susan has been with HealthShare NSW since 2009 in various roles, having previously served in with the Royal NZ Air Force. This most recently includes the Assistant Manager Strategy and Commissioning, where she was responsible for the strategic planning, strategy development and commissioning preparation and delivery.
In her role as Director Customer Experience, Susan oversees the development and implementation of the HealthShare NSW customer service strategies, frameworks and standards; guides business lines on management of the customer experience; and manages the organisation’s customer contact centres. The role ensures HealthShare NSW is ready to deliver on its agreements with customers.
Susan holds a Post Graduate Diploma in Management.
Garth Worboys Acting Director, Patient Support Services
Garth joined HealthShare NSW in 2017, having previously worked for KPMG consulting Government departments in strategy, market analytics and commissioning. Prior to this Garth was one of the founding National Disability Insurance Agency members and worked closely with the Scheme Actuary to deliver analytics, reporting and assess the strength of disability supports markets across Australia. More recently, Garth led HealthShare NSW’s Business Performance Directorate overseeing the organisation’s largest and most complex projects and leading the implementation of the organisation’s strategy.
In his role of Director, Patient Support Services, he leads both Patient Transport Service and Enable NSW. These businesses have a combined workforce of more than 700 delivering Non-Emergency Patient Transport for NSW public hospitals and equipment services to people in NSW with chronic health conditions or disability.
Garth holds a Bachelor of Economics, majoring in econometrics and a Bachelor of Laws from the University of New England.
Dr. Anne Mok Director, Clinical Governance and Safety, COVID Controller
Anne started her career in NSW Health in 1993 as a medical intern at Royal Prince Alfred Hospital. Her early clinical career was in paediatrics. In 1999 she moved into medical/health management, initially at Westmead Hospital and subsequently holding various roles within the district. She joined HealthShare NSW in 2009 as the Director Rostering Centre of Excellence and since 2012 has led the Work Health and Safety team. In recognition of HealthShare NSW’s growing role in direct patient care, in 2017 Anne was appointed HealthShare NSW’s first Director of Clinical Governance which has since expanded to Clinical Governance and Safety.
The Clinical Governance and Safety team focuses on risk management in patient safety and clinical quality.
Anne holds a Bachelor of Medicine & Bachelor of Surgery (Honours), Diploma of Child Health, Masters of Health Administration and is a Fellow of the Royal Australasian College of Medical Administrators.
Murray Johnson Acting Director, Business Performance
Murray began his career at Western Sydney Local Health District, working as a physiotherapist at Westmead Hospital before moving to the United Kingdom and working for the National Health Service (NHS). From that point, Murray held senior clinical and operational roles in Southern NSW Local Health District and Western Sydney Local Health District for a number of years.
Following his time in health, Murray moved to aged care where he assisted in the commissioning of a new residential aged care, retirement living, and private health service and building.
In 2017, Murray joined KPMG’s Health, Ageing and Human Services practice where he led a number of projects in aged care and health that focussed on strategy, operating models, and improving patient experience. In this role Murray worked with state and federal health departments, individual Local Health Districts, not for profits, and for profits. This included a large project in the Philippines that focussed on improving health delivery in rural settings through improvements to community health, which was later instilled in legislation within that country.
Murray joined HealthShare NSW in early 2020 just as COVID-19 was beginning to gain momentum here in Australia. Since that time he has been working within the Emergency Operations Centre and more recently with Supply Chain Operations where he has focussed on streamlining reviews of Personal Protective Equipment and increasing engagement with the Clinical Excellence Commission.
Murray holds a Master of Business Administration and a Bachelor of Applied Science – Physiotherapy (Honours).
Tony Coleman Executive Director Finance, Corporate & Commercial Services
Tony joined NSW Health in 2000 after training as a Chartered Accountant in public practice. He has worked in senior finance and commercial roles across a number of Health entities, including Hunter New England Local Health District, NSW Ministry of Health and now HealthShare NSW.
Tony’s experience spans corporate services, accounting and financial management, procurement, facilities management and business support for various clinical and shared services. He has also had key roles supporting major capital projects, the operation of hospital public private partnerships and coordination with shared service providers.
Immediately prior to his appointment as Acting Executive Director, Finance, Commercial and Corporate Services at HealthShare NSW, Tony led the budgeting and cash management functions for NSW Health as Acting Director, Funds Management and Reporting Systems.
Tony’s broad experience affords him deep knowledge and understanding of the perspectives of Local Health Districts, the NSW Ministry of Health and NSW Treasury, bringing a new dimension to HealthShare NSW’s finance function. Tony champions a business partnering approach with a central focus on customers, whilst minimising risk and maximising value for HealthShare NSW and its stakeholders.
Tony is a member of the Institute of Chartered Accountants Australia and New Zealand.
Peter Stralow Acting Director Employee and Financial Services
Peter started his career in 1984 as a Registered Nurse at Concord Repatriation Hospital. His early clinical career was in geriatrics and professorial medicine. In 1990 Peter moved into nursing health management at various hospitals. Peter held various senior clinical roles including Co-manager of Geriatrics at Westmead Hospital and Associate Director of Nursing and Community Services – WSAHS. Peter has also held numerous senior positions in continuous improvement within NSW Health.
Peter joined HealthShare NSW in 2008 as Project Manager Warehousing and Distribution. In 2010 he was appointed the Manager of Service Centre Westmead then in 2019 appointed as the Associate Director of Employee and Financial Services. All of these roles provided extensive senior experience in leading a customer focused, value-add shared service.
As Acting Director, Employee and Shared Financial Services Peter leads, plans and manages the employee transactional and financial shared services to the public health system. The role delivers quality personnel, payroll and accounts processing and payment services which contribute to the successful operation of the NSW Health System.
Peter holds a General Nursing Certificate as well as a Bachelor of Health Science Management.
Jaymie Ling Acting Director Customer Experience
Jaymie started his career in HealthShare in 2007, as an agency staff member answering customer phone calls in the Payroll contact centre. Since then he has held a number of roles across the organisation from Data Analyst, Project Manager/Owner, and Customer Experience Lead through to Associate Director, Payroll and Customer Experience.
Since March 2020 Jaymie has been Acting Director Payroll and Customer Experience, most recently being appointed as Acting Director Customer Experience.
As part of his remit, Jaymie is responsible for leading the development of the HealthShare NSW’s first Patient Experience Strategy. He is proud to say that he launched NSW Health’s first chatbot and leads various other key strategic activities such as the Knowledge Management strategy and the development and expansion of the SARA customer portal.
Prior to HealthShare, Jaymie worked for Telstra in their national complaints team where he looked after high level ombudsman complaints and complaints involving their contractors.
Jaymie holds a Bachelor’s Degree in Social Work from the University of Edinburgh and for a short time, worked with Children and Families Social Work (child protection) in Edinburgh before moving to Australia.