Improving the patient experience at MPS sites

5 June 2019

HealthShare NSW has introduced some great updates to our food service delivery model in our Multipurpose Service Centres (MPS) across the Murrumbidgee, Mid-North Coast and Northern NSW Local Health Districts.

Our MPS sites offer a mix of residential style and some acute patient care. In partnership with the Agency for Clinical Innovation and their Living Well in MPS Collaborative, HealthShare NSW is committed to improving the overall patient experience within these sites. Through this collaborative initiative, the focus for our team is to provide care for the aged care residents of MPS; not as patients in hospital, but as people living in their home.

To improve food service, we have introduced a four-week menu, where previously most sites only had a two-week menu. On the new menu there are some great new items that offer more variety and choice to support the residents’ nutrition and dietary requirements as well as meeting personal preferences. There is also a new “blackboard menu” that will provide more flexibility for the menu and the opportunity to implement meal ideas from residents, for example fish and chips, hot dogs and barbeque meat.

Desrae Middleton, Operational Support Officer – Murrumbidgee West Sector said that the new menu has been very well received by the residents.

“The residents are happy that there is more variety and that the food tastes good. One of our residents was so impressed with the poached eggs and hollandaise sauce served at breakfast she told everyone in the dining room they had to order it,” said Desrae.

To support the transition to this new model, our staff have received additional training in IT and allergen management to ensure accuracy, professionalism and customer service that is kind, caring and respectful.

“The new menu is helping to improve the quality of life of residents not only through the meals themselves but also the calm, homelike environment they can enjoy them in,” said Peter Delaney, Sector Manager.

“We’re excited to see the positive impact of these changes continue as other MPS sites across NSW transition to the new menu,” said Peter.

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