HealthShare NSW Executive Team
HealthShare NSW is led by a strong Executive Team with extensive experience in both the public and private sectors, particularly in the health area. This sound background gives the team both the knowledge and experience to lead the organisation in achieving its vision of becoming a trusted and valued partner enabling excellent healthcare in NSW.
Carmen Rechbauer Chief Executive
Carmen has a background in both public and private enterprise and has been a senior leader in NSW Health for the past 20 years. She was the first member of the founding team that built Health Support, the organisation that would mature into HealthShare NSW. She is honoured to now lead that state wide organisation of more than 6,000 employees, the largest public sector shared services organisation in Australia.
As Executive Director, Clinical Support Services, Carmen led a process of thorough review and reform that improved service and outcomes in Food and Patient Support Services, Linen Services and Emergency Management. She led the development and implementation of My Food Choice, which is transforming the way patients are served meals in NSW public hospitals introducing new technology and modern business practices to support patient nutrition and provide a better service to hospitals.
She established HealthShare NSW as an important and committed member of the NSW Health Emergency Management community.
Carmen is a highly accomplished and experienced executive. She achieves results through outstanding people management skills and developing exceptionally productive and effective teams.
Carmen holds a Masters of Business Administration, was recognised in the Top 50 Women in NSW Public Service for 2018 and is the recipient of the Davidson Leadership Acceleration Program Scholarship for 2018. She is a resilient professional who is passionate about HealthShare NSW’s mission in providing superior shared and support services to NSW Health.
Rod Treadwell Executive Director, Procurement
Having begun his career as a commercial lawyer, Rod started with HealthShare NSW in November 2014. He brings 28 years of experience in commerce and government, in both procurement and commercial management roles, rising most recently to the position of Chief Procurement Officer for the NSW Office of Finance and Services and overseeing a spend of over $700 million. Prior to this Rod worked in procurement for Qantas Airways, Telecom New Zealand and Meridian Energy.
Rod’s role at HealthShare NSW has been created due to a recent structural change involving procurement, warehousing and logistics. This will lay the foundations for continued development by bringing a greater focus to building stronger internal relationships and knowledge-sharing that will support further improvements to service delivery to our customers.
Ian Pipe Executive Director, Finance, Commercial & Corporate Services
Ian has several years of experience in the health sector managing clinical and financial areas. He has also spent many years managing centralised financial services and designing and implementing shared services at Lion Nathan, Leighton Contractors, Queensland Urban Utilities, Sydney Water and IT support for Macquarie Bank.
Most recently Ian has been Acting Director, Employee & Financial Shared Services at HealthShare NSW.
Paul Gavel Director, Workforce
Paul is responsible for leading the achievement of the HealthShare NSW people goals, strategic priorities, service expectations and performance requirements. Paul joined HealthShare NSW in July 2011.
Prior to this he held the role of Director, Workforce for the Sydney South West Area Health Service.
Prior to this he was the Executive Director for the National Health Workforce Secretariat, which was the forerunner to Health Workforce Australia, providing advice to Australian Health Ministers and the Australian Health Ministers Advisory Council on national health workforce policy and planning.
Jennifer Van Cleef Executive Director, Clinical Support Services and State Controller, Emergency Management
Jennifer began her extensive career in NSW Health as a Nurse in the Hunter area. In 1996, she began working with NSW Ambulance progressing from Paramedic to Deputy Director of the Sydney Control Centre.
In 2008, Jennifer was awarded the Ambulance Service Medal (ASM) for her project management skills in the implementation of the Patient Allocation Matrix.
From 2013, Jennifer worked for the Ministry of Health, where she was responsible for the implementation of a new business model for non-emergency patient transport services across the NSW public health system.
Since joining HealthShare NSW, Jennifer has led EnableNSW and the Patient Transport Service (PTS) as the Director of Patient Support Services. In her role as Executive Director of Clinical Support Services, she oversees HealthShare NSW’s Emergency Management function, and leads a workforce of more than 4,500 employees delivering Food and Patient Support Services and Linen Services to NSW public hospitals.
Jennifer holds a Masters of Business Administration and a Graduate Diploma in Human Resources, and in 2018 was named among the Top 50 Public Sector Women in NSW.
James Munro Ford Director, Patient Support Services
James joined HealthShare NSW in 2013, having previously worked in consulting and on a large scale change management project at Virgin Australia.
His roles with HealthShare NSW have seen him lead the development of the organisation’s strategic capability, most notably resulting in its 2017-2020 Strategic Plan and the establishment of a Business Performance function.
As the Director of Business Performance, James oversaw the Strategy & Commissioning, Continuous Improvement & Innovation, Business Analytics & Reporting teams, and the organisation’s Program & Change Management Office.
In his current role as Director of Patient Support Services he oversees EnableNSW and the Patient Transport Service (PTS).
James holds a Bachelor and Master of International Politics and Strategy as well as a Master of Business Administration.
Susan Connolly Director, Customer Experience
Susan has been with HealthShare NSW since 2009 in various roles, having previously served in with the Royal NZ Air Force. This most recently includes the Assistant Manager Strategy and Commissioning, where she was responsible for the strategic planning, strategy development and commissioning preparation and delivery.
In her role as Director Customer Experience, Susan oversees the development and implementation of the HealthShare NSW customer service strategies, frameworks and standards; guides business lines on management of the customer experience; and manages the organisation’s customer contact centres. The role ensures HealthShare NSW is ready to deliver on its agreements with customers.
Susan holds a Post Graduate Diploma in Management.
Alex Araujo Director, Employee and Financial Shared Services
Alex started his career in NSW Health in 1993 and has been with HealthShare NSW since 2007 in various roles. This most recently includes the State Manager of Procurement & Logistics where Alex led and managed efficient and effective shared procurement and logistics functions and delivered procurement savings.
In this time Alex consolidated the warehouse functions and led the transition from 5 distribution centres to Onelink without service disruption, delivering the program on time and within budget.
Garth Worboys Director, Business Performance
Garth joined HealthShare NSW in 2017, having previously worked for KPMG consulting Government departments in strategy, market analytics and commissioning and contestability projects. Prior to this Garth was one of the founding National Disability Insurance Agency members and worked closely with the Scheme Actuary and Market teams to deliver analytics and reporting and assess the strength of disability supports markets across Australia.
In his role as A/Director Business Performance, Garth oversees the Strategy, Commissioning & Innovation, Continuous Improvement, Program & Change Management Office and Business Analytics & Reporting teams in order to drive improved operational performance throughout HealthShare NSW.
Garth holds a Bachelor of Economics, majoring in econometrics and a Bachelor of Laws from the University of New England.
Dr. Anne Mok Director, Clinical Governance
Anne started her career in NSW Health in 1993 as a medical intern at Royal Prince Alfred Hospital. Her early clinical career was in paediatrics. In 1999 she moved into medical/health management, initially at Westmead Hospital and subsequently holding various roles within the district. She joined HealthShare NSW in 2009 as the Director Rostering Centre of Excellence and since 2012 has led the Work Health and Safety team. In recognition of HealthShare NSW’s growing role in direct patient care, in 2017 Anne was appointed HealthShare NSW’s first Director of Clinical Governance.
The Clinical Governance team focuses on risk management in patient safety and clinical quality.
Anne holds a Bachelor of Medicine & Bachelor of Surgery (Honours), Diploma of Child Health, Masters of Health Administration and is a Fellow of the Royal Australasian College of Medical Administrators.